3 jobs
3 jobs
Jobs Listing
CRM
370 days left
CRM
370 days left
Job role insights
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Date posted
October 28, 2025
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Closing date
October 28, 2025
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Location
Thrissur
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Salary
₹10,000 - ₹15,000 /month
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Career level
Fresher
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Qualification
Bachelor’s Degree
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Experience
Fresher
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Quantity
4 person
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Gender
Men
Description
Job Title: Customer Relationship Manager
Job Description:
We are seeking a dedicated Customer Relationship Manager to join our team. The primary role of the Customer Relationship Manager is to develop and maintain a healthy and productive relationship with our clients, ensuring high levels of customer satisfaction and loyalty.
Responsibilities:
1. Develop and implement strategies for building and maintaining an effective client relationship.
2. Act as the primary point of contact for assigned clients and manage all communication between the client and our organization.
3. Understand client needs and customize existing business programs to meet their needs.
4. Provide timely and accurate information to clients regarding their inquiries and complaints.
5. Coordinate with internal departments to ensure client needs are fulfilled effectively.
6. Monitor and analyze customer’s usage of our product or service.
7. Responsible for keeping current clients satisfied and delivering exceptional client service on a day-to-day basis.
8. Monitor and analyze customer’s satisfaction.
9. Develop open and effective channels of communication with each client.
10. Conduct regular reviews to ensure clients are satisfied with the services provided.
11. Ensure the correct products and services are delivered to customers in a timely manner.
12. Encourage revenue growth by inspiring clients to purchase added products or features.
Qualifications:
1. Bachelor’s degree in Business Administration or relevant field.
2. A minimum of 3 years’ experience in a customer service position.
3. Proficiency in MS Office and CRM software.
4. In-depth knowledge of customer service principles and practices.
5. Excellent data entry and typing skills.
6. Superb interpersonal skills and communication skills, both verbal and written.
7. Proficient in conflict resolution.
8. Exceptional leadership and team management skills.
9. Ability to foster and maintain relationships with key clients.
10. Ability to mitigate and manage conflicts.
11. Highly organized and able to multi-task.
12. Self-motivated and self-directed.
13. Excellent analytical and problem-solving skills.
The Customer Relationship Manager will be a key figure in maintaining and enhancing our organization’s relationships with its clients. You will be able to identify needs and requirements to promote our company’s solutions and achieve mutual satisfaction. The goal is to contribute in sustaining and growing our business to achieve long-term success.